Return Policy

Vivid Luxe Jewelers accepts returns/exchanges within 14 days of the date your item was delivered. If you have additional questions, please contact customer support via email info.vividluxejewelry@gmail.com

Return type

· Refundable items

Items that can be returned/refunded or exchanged within 14 days of receiving must follow the criteria as follows:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size or color.

Contact support as soon as possible if you come across any of the situations mentioned above.

· Shipping fees are non-refundable(if applicable)

· Each order allows return only once.

If for any reason you decide you no longer want the item, you can report it to us within 14 days of receiving it for a refund. There will be 20% restocking fee for all refunds.

· Non-Refundable items

We will not accept returns to the following conditions:

1. Item outside the 14 days warranty time-frame.

2. Washed, worn, used or misused items.

3. Promotional products

4. All special orders are non-refundable and non-cancel.

NOTE: All returns must be authorized by the Vivid Luxe Jewelers Team via customer support. Please contact customer support via E-mail at info.vividluxejewelry@gmail.com

Return process

If your item has an issue or you've received the wrong item, please email our service center, and carefully follow our return process to minimize any delay.

1. Describe the problem with your item in detail: including your order number, order date, product name. Contact us at info.vividluxejewelry@gmail.com

2. Tell us what steps you have already taken to resolve the issue.

3. Send a clear photo or video showing the issue(s); these should be taken under good lighting.

4. Items returned without authorization will not be accepted.

5. Please send us the returning package number and we will refund you after we receive the package.

Notes:

Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help.

How to return?

Please carefully package the item you are returning in its original packaging. It must be presented in its original package. You are responsible for the return shipping. Once your package is prepared, please contact us to get the detailed returning address.

CUSTOMIZED JEWELRY

Special orders (Customized Piece and made to order items) are final sale and are not eligible for return or exchange.

Vivid Luxe Jewelers will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (i.e.,: water damage, accidental breakage, etc.). Once any of our custom piece goes into process, there can be NO cancellations.

Return Shipping Cost

Vivid Luxe Jewelers pieces reimburse or pay for return shipping only if we have erred in situations like inferior qualities or wrong product. Customers will have to pay for the return shipping cost.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges will cost no extra charge to the customer. For more inquiries contact our customer support team via E-mail at info.vividluxejewelry@gmail.com

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

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Email: info.vividluxejewelry@gmail.com